HOW DO I KNOW MY PACKAGE HAS BEEN SHIPPED?
Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our distribution center, you will receive another email with shipping information. Please note that the shipping confirmation email does not necessarily mean that the carrier (USPS or FedEx) has picked up your package from our distribution center. Please use the appropriate carriers tracking features to determine when your package has been picked up and is in transit.
Have your tracking number? Check the status of your order HERE.
Please allow 24-48 hours from the time you place your order for it's status to update.
HOW DO I TRACK MY PACKAGE?
We know how important your order is! Style Whim povides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.
We will always do our best to assist you, but Style Whim does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them.
United States Postal Service (USPS)
You can reach USPS HERE or by calling 1 (800) 222-1811 for domestic or international assistance.
Federal Express (FedEx)
You can reach FedEx HERE or by calling 1 (800) 463-3339 for domestic or international assistance.
IS SHIPPING REFUNDABLE?
Shipping fees are non-refundable unless you received a damaged item.
To report or return a damaged item, please use the following process:
If you would kindly fill out the return form included in your package, and return it along with the damaged item, we will issue you store credit via E-Gift Card and you can repurchase the item if desired. If you need a copy of the returns form, please click HERE.
Once we receive your package, we will email you with a store credit code in the form of an E-Gift Card in the amount of your damaged item, plus the cost of shipping the return up to a maximum of $10.00 USD. In order to receive credit for your returned shipping costs, you must include a copy of the receipt in your shipment.
Helpful hint: We strongly suggest including a tracking number with your package, as we are not liable for those that get lost in transit.